Introduction

At eCom Global, we are committed to the success and satisfaction of our clients. This Refund Policy outlines the circumstances under which a client may request a refund and the process for submitting a refund request.

Eligibility for Refund

Clients are eligible for a partial refund if their e-commerce store, managed by eCom Global, does not generate profit within 12 months of operation.

Profit evaluations are conducted annually, and clients may request an update on their store’s profitability once per year.

Refund Process

Request Submission: To initiate a refund request, clients must email support@ecomglobal.us. The request should include the client’s name, store details, and a brief explanation of why the store did not meet profitability expectations.

Documentation: Clients may be asked to provide additional documentation or evidence to support their refund request.

Review: eCom Global will review the refund request based on the profitability report and any submitted documentation.

Outcome: Clients will be notified of the refund decision via email. If approved, eCom Global will process the partial refund according to the buyback agreement.

Limitations

• Refunds are limited to the conditions specified under our “Limitation of Liability” in the Terms and Conditions.
• Refund requests must be submitted within 7 business days of the annual profit evaluation date.

Contact Information

For any questions regarding this Refund Policy, please contact us at support@ecomglobal.us

Policy Amendments

eCom Global reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

By using eCom Global’s services, you agree to this Refund Policy and acknowledge that it is part of our broader Terms and Conditions.